Privacy Policy

Last updated: October 7, 2026

Impact Auto Inc. operates the website https://impactautoinc.com and provides collision repair, automotive mechanical repair, vehicle rentals, and 24-hour towing services. This privacy policy outlines how we collect, use, and safeguard your personal information when you use our services or visit our website.

1. Information We Collect

We collect personal information necessary to provide our automotive services and manage vehicle insurance claims:

• Contact Details: Your name, phone number, email address, and billing/mailing address.

• Vehicle & Service Information: Vehicle identification number (VIN), make, model, license plate number, and details regarding your repair or towing needs.

• Insurance Claim Information: Insurance company name, policy numbers, claim numbers, and related documentation required to handle your repairs directly with your carrier.

• Payment Information: Payment methods used for services (such as credit cards or debit cards).

• Website Usage Data: Information collected through traffic log cookies, which may include your browser type, IP address, and pages visited on our site.

2. How We Use Your Information

We use your collected data to:

• Provide Services: Execute high-quality collision repairs, towing, recovery, and vehicle rental services.

• Insurance Coordination: Deal directly with your insurance company to help you get claims paid quickly and fairly.

• Customer Support: Answer your inquiries, provide repair estimates, and contact you about your vehicle status.

• Website Improvement: Analyze traffic log data to enhance our website experience and customer service.

3. Sharing Your Information

We treat your privacy with the utmost respect and only share data under the following circumstances:

• Insurance Carriers & Partners: We share necessary repair data, estimates, and vehicle info with your insurance company to process your claims.

• Rental Car Services: If you utilize an on-site rental car, relevant scheduling or billing data may be shared with our rental partners.

• Legal and Safety Compliance: We may disclose data if required by law or to protect the safety and security of our business, employees, or customers.

• No Sale of Data: We do not sell or rent your personal information to third-party marketing companies.

4. Data Security

We implement strict physical and online security procedures to protect your personal and vehicle data from unauthorized access or disclosure. Please note, however, that no digital transmission or electronic storage method can be guaranteed 100% secure.

5. External Links

Our website may contain links to external sites (such as our social media pages or third-party platforms). We are not responsible for the privacy practices or content of those external websites.

6. SMS Terms of Service

By opting into SMS from Contact Us or other medium, you are agreeing to receive SMS messages from Impact Auto Inc.. This includes SMS messages for customer care and communication. Message frequency varies. Message and data rates may apply.

Reply STOP to any message to opt out.

7. Contact Us

If you have any questions or concerns regarding this privacy policy, SMS terms of service, or our data handling practices, please reach out to us at:

• Address: 90 Houlton Rd, Presque Isle, ME 04769

• Phone: (207) 760-9399

• Website: https://impactautoinc.com