FAQ

Our most frequently asked questions.

FAQ2021-08-24T13:40:51-05:00

FEEL FREE TO CONTACT US WITH YOUR QUESTIONS.

WE ARE ALWAYS HERE TO HELP OUR CUSTOMERS

My insurance company says my car may be totaled and they want to move it downstate. What should I do?2021-08-24T13:45:50-05:00

Never let your car leave the area.  Every insurance company can send someone here to look at it and evaluate it before it leaves the area.  Never let your car leave until you know exactly how much they are going to reimburse you for your car.

My car has been totaled, what should I do?2021-08-24T13:46:36-05:00

Always call us. We help customers get the most value out of their vehicles when deemed a total loss.

What should I do about a vehicle to drive during my repair?2021-08-24T13:49:24-05:00

Don’t worry, we rent cars right here.

My car was towed to another shop, but I’d like it moved to have it repaired. Is that possible?2021-08-24T13:47:21-05:00

Yes, if we are going to repair a vehicle we will pick it up wherever it is and pay the fees/tow bill.

Can I choose who tows my car from the accident?2021-08-24T13:47:42-05:00

Yes, it’s always the customer’s choice first who tows your vehicle.

Do I have to pay my deductible?2021-08-24T13:48:07-05:00

Yes, your deductible is the part of the repair you are responsible for.  Also, paying your deductible is what ensures you that you are getting the appropriate repair.

My insurance company says they work with a certain body shop, but you aren’t on the list?2021-08-24T13:48:30-05:00

All customers have the right to choose where their vehicle is repaired no matter what.

Do I need to get multiple estimates?2021-08-24T13:48:47-05:00

No, you only need an estimate from the shop you choose to repair your vehicle.

© Copyright 2021 Impact Auto Body Inc. | All Rights Reserved
Facebook
Call Now ButtonCALL NOW!
Go to Top